FAQ
If you have any questions, do leave us your questions in the contact us page.
Does mtytk.studio ship to me?
We do provide shipping both Domestic and International Shipping, except for Europe currently.
How long will it take for my order to arrive?
Do allow 2-5 working days for us to process your order. Delivery timing would differ depending on the shipping method you choose and the destination location.
How do we determine your shipping cost?
For local shipping, we provide the options for Basic Mail (without tracking), Track Mail and Singpac. Note: We are not liable for any lost mail.
As for International Shipping, we only provide Registered postages - one for Stickers only, and the other one for all other products. Shipping costs are determined by the current Singpost rates.
We use our local post office, do take a look at the link below for more information.
Singpost
Are there any Tax and Custom Fees?
For all orders out of Singapore, please be informed that you are responsible for any forms of import duties, custom and local sales taxes. The recipient of the package is responsible for paying any charges incurred upon arrival. Please contact your local customs office for more information.
We don't collect any tax or additional fees (aside for shipping cost) for overseas orders due to the different rates from different countries. Sorry for the inconvenience.
Wrong shipping address given?
Please contact us immediately before we ship out the parcel.
You can contact us through either the 'Contact' page, direct message us on Instagram (@mtytk.studio), or email us at mtytk.studio@gmail.com
Do include the following details in your enquiry - order number + correct shipping address
SHOP POLICIES
Kindly note that by shopping at mtytkstudio.myshopify.com, you automatically accept the terms below.
All sales are final, we does not take returns or exchanges. If you have any issues with your orders, please contact us through the 'Contact' page or email us.
All packages which come with a tracking number will be sent out via Email by mtytk.studio. Do note that there might be shipping delays due to international customs or the post offices shipping process, which are out of our control.